When you try to change the firmware of any Huawei device, sometimes it gets succeed, but sometimes it gives you different types of errors with code. In this post, we have described some of the known errors which may help you in troubleshooting.

Here is a list of Huawei error codes and his details:

Huawei E5351

Error code Description
Error: 0 Success
Error: 1 Cancel
Error: 10 Cannot find the port
Error: 11 Open port failed
Error: 12 Query version failed
Error: 13 Authentication failed
Error: 14 User information backup failed
Error: 16 Failed to switch the download mode
Error: 17 Different board class cannot update
Error: 18 Verification of the .bin file failed
Error: 19 Download failed
Error: 20 Failed to restart the board
Error: 21 Failed to restore user information
Error: 22 Query version failed after download update file
Error: 23 SPC verify failed
Error: 24 Version verify failed
Error: 25 Driver cannot support
Error: 26 Close port failed
Error: 27 Switch to diag mode failed
Error: 28 Handshake failed
Error: 29 Another update wizard is running
Error: 255 Unknown error


  1. sir pls help me. cant finish flashing error message “Error Code:21, failed to restore user information” how to fix this? pls response. thank you so much


Please enter your comment!
Please enter your name here