The unlock worked as advertised, and response to questions was prompt and helpful. Would have given 4.5 stars, minus half a star for somewhat vague instructions on the site and the panic of bricking my phone, BUT quick response to email and total resolution in under 30 minutes brings it back to 5 stars.
I went through half of my allotted attempts to unlock without success. The reason is that there were five separate codes supplied and none of them worked with method one. After a quick email, I received more specific instructions about which code to use. Method two worked perfectly first try!
Now fixed , thanks to the support you gave me; not so evident to guess the procedure and also how or where to change the new values for the new provider APN . But now it was perfectly ; Thank you so much
Purtroppo, non per colpa vostra, non è possibile seguire le vostre istruzioni perché il modem è brandizzato Wind e la videata di configurazione (anch’essa Wind), non dà la possibilità di scrivere il codice di sblocco NCK da voi inviatomi.